2028 Chatbots Contact center software Wait times 
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. As per a report , the customer care BPO market is estimated to rise from US$22,598.82
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.
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