2028 Abandon rate First call resolution Technology 
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Metrics such as average handling times ( AHT ), call abandonment rates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. million in 2022 to US$34, 570.73
NobelBiz
MAY 9, 2023
However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance.
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