2027 Consulting Customer Service Employee engagement 
Fonolo
JANUARY 18, 2022
The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID Is No Longer an Excuse for Poor Customer Service. Pair that with the pandemic delays and poor customer service, and you have a recipe for impatient customers.
JustCall
NOVEMBER 16, 2022
The call center industry is all about winning a customer for life by providing the best customer service, resolving queries, handling complaints, and giving them a memorable experience. Call center operations demand employees be exceptional in soft skills, organizational goals, and technical skills.
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