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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion by 2027. percent between 2022 and 2027.

call center software 52
call center software Call Center Self service call center solutions 52
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Industry Report: State of the Contact Center 2022

Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!

Contact Center 81
Contact Center Interactive Voice Response Call Center Contact center software 81
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