The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Inefficiencies in the traditional Call Center Model . In a traditional call center, agents are occupied only up to 60% of their shift time , a number known as agent utilization rate. Agent Burnout.
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