Callminer

DECEMBER 17, 2019

The introduction of AI in call centers may revolutionize the industry. “Global call center AI market is expected to rise to an estimated value of $4.7 billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. That cost includes including labor, technology, and phone routing.”

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Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

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Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Updated Technology Solutions. Customer service departments are most effective at generating revenue when they have the right technology. To ensure that leads generated by a real-time referral strategy are used to maximum effect, integration between your contact center system and your sales management system is essential.

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