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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

OCTOBER 7, 2021

This flexibility helps selected partners to deliver contact center solutions with high-quality, profitable customer experiences across all voice, IVR and digital communication channels.

Contact Center 52
Contact Center Marketing Interactive Voice Response Strategic Value 52
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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