2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Balto
APRIL 20, 2023
Figure 13: Breakdown of AI Tool Utilization and Attitudes In 2020, the global market for AI in contact centers was estimated at $1.1 billion — by 2026, that figures is estimated to reach $3.5 How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future. 2020, June 25).
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