2026 Calibration Customer Care Sales 
CSM Magazine
JANUARY 16, 2023
Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. The human aspect of delivering customer care is a critical factor in NPS. Delivering empathetic care can’t be done by a bot.
Playvox
FEBRUARY 29, 2024
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customer care than what’s happening right now. of interactions today that are automated using AI.
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