Is a Digital-Only Strategy Right for Your Business?
CSM Magazine
JANUARY 16, 2023
Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 However, the technology has moved on as artificial intelligence and machine learning has matured. Take insurance claims as an example.
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