2026 Calibration Chatbots Customer Service 
CSM Magazine
JANUARY 16, 2023
At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. There will be no person to call for help. The numbers speak loudly.
Playvox
FEBRUARY 29, 2024
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customer care than what’s happening right now. An IVR can save companies millions of dollars. per minute.
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