Optimizing Call Center Customer Support for Increased Revenue
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
To provide the customer data necessary to fulfill an aggressive mining strategy, for example, it’s vital to have a CRM system in place that captures relevant information across all communication channels. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.
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