2026 Average Handle Time call center solutions Chatbots 
Hodusoft
MAY 10, 2023
However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026. Apart from the above mentioned factors, the COVID-19 pandemic is another major reason that has accelerated the growth of call centers.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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