Remove 2026 Remove Abandon rate Remove CRM Remove Customer Experience
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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Boost agent productivity with CRM integration.

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What is a citizen developer – and how can they liberate your contact center?

Babelforce

The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. After all, a developer with 10 years of experience has spent roughly 18,000 hours focussed on all the underlying code that makes software do its job.