Remove 2025 Remove Interactive Voice Response Remove Morale Remove Virtual Agent
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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. Gen Z is defined by technology and values. For many Gen Z employees, diversity and inclusion in the workplace is a must.

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Workforce AI: The Driverless Contact Center

Aspect

billion in 2025. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. It’s in the autopilot features of commercial airlines that do most of the work in guiding a aircraft from one location to another.