What 2020 Call Center Trends Should Inform your CX Strategies? Our Magic 8-Ball Says These 7 Trends Will Give You a Competitive Edge (It is Decidedly so)
SharpenCX
NOVEMBER 21, 2019
All others cite problems like data living in silos and disparate systems, not collecting enough on the voice of the customers, and not putting their data to use to personalize the customer experience. That means in the next five years, contact center data will be the driving force behind your customer experience strategies.
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