The Metrics to Watch to Improve Outcomes: How to Measure Customer Happiness (& 5 Other Confusing Metrics on your List of Call Center Metrics Best Practices)
SharpenCX
NOVEMBER 12, 2019
It makes sense, then, that measuring AX is on the list of call center metrics best practices. We’re diving in on this one in more detail later, but for now, think about measuring AX in terms of employee engagement and empowerment. Add qualitative measurements, like employee surveys, to your mix of measurements.
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