Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Additionally, utilizing voice-enabled support enhances the human experience by providing a personal touch.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Hodusoft

MAY 24, 2022

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion by 2025 from USD 11.5 This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

SharpenCX

AUGUST 21, 2023

Perhaps you already have a CRM or contact center platform, but it shouldn’t be just a data repository. Set goals to become a more data-forward company as a whole using the interaction data you regularly collect. Replace IVR system with omnichannel workflow and reduce hold times by 1:00 by 2025.”

Call Center 67

Call Center First call resolution Contact Center Contact center software 67