2025 Cloud contact Coaching Customer retention 
Playvox
JANUARY 13, 2022
The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger.
NobelBiz
APRIL 11, 2023
For example, if a customer asks a question that the agent is not sure how to answer, an AI system could provide suggestions for how to respond based on previous interactions with similar customers or common best practices. ChatGPT can also provide feedback and coaching to agents, helping them improve their skills and performance.
Expert insights. Personalized for you.
52 
Let's personalize your content