2025 Chatbots Cloud contact Interactive Voice Response 
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Expivia
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Cloud Contact Centers. Some clients also like that through the evolution of the cloud, there is so much flexibility some agents can even work from home.
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Serenova
FEBRUARY 3, 2020
But neither is going away and both will be important to contact centers in 2020 and beyond. AI-powered Interactive Voice Response (IVR), chatbots and real-time translation are examples of developing, customer-facing solutions that can improve the customer and agent experience.
SharpenCX
AUGUST 21, 2023
Replace IVR system with omnichannel workflow and reduce hold times by 1:00 by 2025.” Launch chatbot by end of quarter to reduce call center queues by 15%.” Start small, especially in places that help your agents most: “Switch to no-code forms by Q4 to increase agent usability 50%.”
NobelBiz
APRIL 11, 2023
It uses a deep learning model to analyze text and generate responses based on its understanding of natural language. This technology has several applications, including chatbots, virtual assistants, and other conversational interfaces. ChatGPT is an AI-powered conversational agent that can understand and generate human-like language.
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