Hodusoft

MAY 24, 2022

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion by 2025 from USD 11.5 This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Babelforce

JUNE 24, 2021

Openreach is turning off the UK’s PSTN and ISDN services in 2025, meaning contact centers have to switch to Internet Protocol (IP) solutions before then. . These lines were widely used by contact centers because they allow multiple calls to take place on the same line at the same time. What are other countries doing?

voip 89

voip Contact Center virtual call center Call Center 89

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI. And how effective will it be?

Contact Center 52

Contact Center virtual call center Chatbots Cloud contact 52