AI Customer Service: Today’s Most Transformative Technologies
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one.
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