2025 Analytics Journey mapping Virtual Agent 
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
RichCall
SEPTEMBER 13, 2017
In a world where the phone and even chat are actually escalation channels, agents start three steps back by the time they say the word, “Hello.”. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Customer Journey Maps. Ian Jacobs.
Expert insights. Personalized for you.
83 
Let's personalize your content