SharpenCX

NOVEMBER 21, 2019

Rather than putting more money and time into harvesting data and improving analytics tools, 2020 will be the year contact center leaders spring into action using the data they have. Current state, only 1% of contact centers believe their intelligence strategy is perfect. Increase the usability of data.

Call Center 84

Call Center Contact Center Interactive Voice Response Self service 84

SharpenCX

NOVEMBER 21, 2019

Rather than putting more money and time into harvesting data and improving analytics tools, 2020 will be the year contact center leaders spring into action using the data they have. Current state, only 1% of contact centers believe their intelligence strategy is perfect. Increase the usability of data.

Call Center 67

Call Center Contact Center Interactive Voice Response Self service 67

JustCall

AUGUST 12, 2022

CCaaS includes many services aimed at customer care such as Automated call distribution, advanced analytics and reporting , virtual attendants, monitoring and agent coaching , and call recording. It is because it steps in to act as an alternative to their software’s lack of flexibility. Major differences between CPaaS and CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52