2024 Feedback Interactive Voice Response virtual call center 
Hodusoft
JANUARY 1, 2023
Types of call centers. When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Features of a reliable call center software.
JustCall
APRIL 23, 2024
Call transcripts and summaries : One of your high-value customers gave you extensive feedback on why your product or service fails to meet their needs. Instead of having agents scrawl hurried notes that are easy to misplace, get a predictive dialer that can automatically transcribe and summarize calls.
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