Hodusoft

JULY 12, 2021

Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. It would lead to a 60% jump in customer service agents working from home, according to Gartner. CRM integration. Call Recording.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

JANUARY 1, 2023

When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Using this system, call center agents call customers to market products or services. Things to consider when choosing a call center software. Future of call centers.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Hodusoft

JANUARY 3, 2024

CCaaS platforms often include features designed to enhance the customer experience, such as intelligent routing, personalized interactions, and multichannel support. This self-service feature enables customers to find information or complete tasks without agent assistance, improving efficiency and reducing the workload on agents.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

JivoChat

MARCH 15, 2021

In other words, companies that have a solid omnichannel customer service strategy in place make more money. In this article, we’ll go over: What omnichannel customer service is. Omnichannel vs. multichannel customer service. The benefits of omnichannel customer service. Omnichannel service best practices.

Customer Service 52

Customer Service Multichannel CRM Upselling 52