Remove 2024 Remove call center software Remove Call flow Remove Employee engagement
article thumbnail

A Guide to Hybrid Workforce Technology for the Future of Work

Hodusoft

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. Most of the leaders surveyed reported better productivity, customer satisfaction, employee engagement, diversity and inclusion. . For SMSadd-ons, HoduCC contact center software has Twilio and Telnyx.