2024 Average Handle Time Surveys Wait times 
Inbenta
DECEMBER 14, 2021
This is where an AI chatbot comes into its own, by supporting customer service teams with illlimited availability and responding quickly to customers, cutting waiting times. Speed up average handling times (AHT) and increase first-contact resolution. short surveys in the chatbox (or sent via email).
JivoChat
MARCH 15, 2021
At the same time, it gives your support reps context , empowering them to provide the best possible service. According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Deliver real-time support.
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