2024 Average Handle Time Metrics Wait times 
ShepHyken
OCTOBER 1, 2023
AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time. Two areas not typically considered in this metric, should be. What an honor.
JivoChat
MARCH 15, 2021
Deliver real-time support. One of the most frustrating things for customers is having to wait a long time to receive support. If the wait time is long enough, it could even be the deal-breaker that makes customers ditch your brand for good. Monitor customer service metrics. Not sure where to start?
Expert insights. Personalized for you.
166 
Let's personalize your content