Remove 2024 Remove Average Handle Time Remove industry standards Remove Metrics
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Generative AI is Shaping The Future of Contact Centers in 2024

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For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?” 60s Lower AHT: Streamline operations with reduced Average Handling Time (AHT), enhancing overall efficiency.