2024 APIs Customer centricity Customer Support 
Netomi
APRIL 7, 2023
Ali Rayl, Slack, Vice President of Customer Experience With a product like Slack, the range of queries varies greatly. Some come from brand new users who are just getting acquainted with the platform, while others have been using the product for five years and have very specific API questions.
JivoChat
APRIL 13, 2021
While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 What Is Customer Service Automation? billion in 2019.
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