Remove 2024 Remove Agent burnout Remove Customer Support Remove Quality management
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Signs of contact center burnout to look for include new or increased: Irritability or cynicism Disengagement Isolation from colleagues Absenteeism Decreased productivity or performance These signs should be addressed immediately when you notice them. Unhappy agents leave your organization, creating costly attrition issues.