Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
Signs of contact center burnout to look for include new or increased: Irritability or cynicism Disengagement Isolation from colleagues Absenteeism Decreased productivity or performance These signs should be addressed immediately when you notice them. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent.
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