Remove 2024 Remove Abandon rate Remove APIs Remove Metrics
article thumbnail

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. billion in 2019. Collect survey data.