article thumbnail

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. You can even build custom automated support solutions with an API. billion in 2019. Upsell or cross-sell customers on your offers. Collect survey data.