Calltools

APRIL 3, 2024

Your call center can use interactive voice response (IVR) technology to make self-service even more convenient. With IVR, callers can say what they want to accomplish instead of sitting through a list of service options. Customized Interactions Customized interactions make callers feel unique and cared for.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Balto

AUGUST 3, 2022

The older a person was, the longer they were in their job, and the higher on the corporate ladder they were, the more likely they were to view their contact center as an avenue for value creation. The older a person is, the more likely they have been at their job longer, and the more likely they are to have a higher position.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. That made virtual call centers and contact centers extremely popular in the call center industry. Ensure the software complies with industry standards and regulations such as GDPR, HIPAA, or PCI DSS.

virtual call center 52

virtual call center Call Center Contact Center call center software 52