2022 eBook Service level Technology 
Playvox
JANUARY 12, 2023
In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote. But when teams are remote, you have to go a step further and employ the right technology to help. But does it have to?
Playvox
NOVEMBER 1, 2022
In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights. Why bring agents back when even managers are satisfied with it?
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Noble Systems
FEBRUARY 20, 2019
We also talked about the various trends and technologies that support more human and personalized customer interactions to build kinship and heighten the experience at every touchpoint. Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program. Transformative.
Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Why do metrics matter? Are your customers happy?
Noble Systems
FEBRUARY 20, 2019
We also talked about the various trends and technologies that support more human and personalized customer interactions to build kinship and heighten the experience at every touchpoint. Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program. Transformative.
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