2022 Cloud contact First call resolution Service level 
NobelBiz
FEBRUARY 17, 2023
You might be surprised to learn that a simple yet paramount calculation can help you evaluate the efficiency of your call center. That’s where the service level comes in. How to measure your call center Service Level? What is precisely the Service Level? What can you do to improve?
NobelBiz
APRIL 25, 2023
by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. However, increasing the usage of digital channels presents a business opportunity for contact centers. Efficient call routing is crucial for reducing call center costs.
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