Remove 2022 Remove Call center experience Remove First call resolution Remove Service level
article thumbnail

How to Spot (and Hire) a Great Call Center Manager

Fonolo

For these reasons, hiring an effective all center manager should be a vital goal for all call center leaders. Let’s take a look at what makes a great call center manager and how to find the right fit from the hiring stage. Industry Report: State of the Contact Center 2022. Team management experience.