2022, At home agents, Personalization and Self service

Five Customer Service Outsourcing Trends to Expect in 2022

Outsource Consultants

OCTOBER 4, 2021

Here are five of the biggest customer service outsourcing trends to help you elevate customer satisfaction: 1) Fully Remote Contact Center Teams. This trend can be somewhat deceiving, as businesses will still look to BPO partners that can flex between both in-person teams and outsourcing remotely. 3) Growth of Self-Service Adoption.

outsourcing

outsourcing Customer Service Self service Contact Center

4 Ways to Reduce CX Outsourcing Costs in 2022

Outsource Consultants

MARCH 31, 2022

While many companies employ multiple ways to cut down call volume and increase self-service options, the three key types are: AI, automation, and access to account information. One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line.

outsourcing

outsourcing Interactive Voice Response Call Center Chatbots

Customer Contact Central

Five Customer Service Outsourcing Trends to Expect in 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

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