Top 10 Call Center Trends To Follow For 2023
NobelBiz
FEBRUARY 21, 2023
It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. It has been growing at a CAGR of 20% since 2021! In addition to increasing productivity, agents can also deliver a more personalized service. RPA is a form of artificial intelligence.
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