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Remove 2021 Remove industry standards Remove Multichannel Remove Self service
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How to Evaluate Which Customer Service Channels to Prioritize

aircall

JUNE 9, 2021

Choosing the most effective customer service channels is a good way to start. Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. 90% of customers decide whether or not they will do business with you based on the quality of your customer service.

Customer Service 62
Customer Service Multichannel Self service Customer Support 62
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The FDCPA and the (Un)forbidden Fruit of Omnichannel

NobelBiz

NOVEMBER 23, 2020

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms. The immersive nature of this approach was so effective, that it quickly became an industry standard.

Contact Center 52
Contact Center Interactive Voice Response Multichannel Telecommunications 52
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