2021 call center association Customer Experience Self service 
Fonolo
NOVEMBER 10, 2020
.” — Tony Johnson , CX Leader, Author, Speaker Founder at Ignite Your Service. “When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Product Manager, Author of Win the Customer , Customer Service Expert.
Fonolo
OCTOBER 27, 2020
When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Peter Ryan , Ryan Strategic Advisory. The speed that we had to operate to stay viable was pretty surprising.
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