Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

SharpenCX

JUNE 23, 2021

Watch your agent’s efficiency, and see if they have the tools they need to maintain pace with customer demands and keep wait times at bay. Sometimes you can’t control the abandonment of an interaction. If your abandonment rate remains low, between 2 to 5% , consider yourself in the clear. Average Agent Hold Time.

Contact Center 101

Contact Center Abandon rate Management Metrics 101

Fonolo

JANUARY 4, 2022

Source: Deloitte: Contact Center Survey. trillion of value by 2021. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use. 4 Tips to Reduce Abandoned Calls in Your Contact Center. Source: Oracle.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142