2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. This visibility lets them create a cohesive, deeply personalized customer profile that enables higher quality service. The post 2020 Is the Year of Digital Omnichannel. by 20% on average.
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