2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. Digital omnichannel is the next word in customer experience. When a channel becomes secondary to the customer experience, it also becomes secondary to the agent experience. by 20% on average.
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