2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to McKinsey, companies that invest in their customer experience also see an improvement in employee engagement. The post 2020 Is the Year of Digital Omnichannel. by 20% on average.
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