2020 Call center experience Cloud contact Customer Experience 
VocalCom
JUNE 16, 2020
For most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial element in their battle for survival in an era of great disruption. A recent Gartner study reveals that 89% of companies expect to compete based on customer experience and services.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. AI is here to stay.
VocalCom
JUNE 22, 2020
For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center . Want to know more about the evolution of contact centers ?
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