Pandemic Proves the Flexibility of CCaaS Solutions
DMG Consulting
APRIL 20, 2020
April 2020. If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus pandemic has likely put them to rest. of contact center seats were in the cloud, according to DMG Consulting research. Work at Home vs. Work in Office. By Donna Fluss. In June of 2018, 16.8%
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