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Call center experience Schedule adherence virtual call center Time management Benchmark Scripts Customer Care Gamification Interactive Voice Response Big data More Related Topics >
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226
Best practices Call Center Contact Center Scripts 226
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